Privacy Policy

Effective Date: August 17, 2026
Last Updated: August 17, 2026

Fuel Medical LLC, doing business as FUEL and/or FUELMED (“Fuel Medical,” “FUEL,” “we,” “our,” or “us”), respects your privacy and is committed to responsibly handling personal information.

This Privacy Policy describes how we collect, use, disclose, retain, and protect information when you visit fuelmed.com (the “Website”), communicate with us, subscribe to updates, request an appointment, or otherwise interact with our Website.

This Privacy Policy applies to information collected through the Website and related general online interactions.

Certain medical information maintained by Fuel Medical in connection with healthcare services may instead be subject to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and our Notice of Privacy Practices.

1. Information We May Collect

Depending on how you interact with us, we may collect the following categories of information.

Contact Information

This may include:

• first and last name;

• email address;

• telephone number;

• mailing address;

• state or geographic area; and

• preferred method of contact.

Appointment and Inquiry Information

When you request an appointment, consultation, or additional information, we may collect:

• appointment preferences;

• location preferences;

• service or treatment interests;

• general reason for contacting us;

• information about an injury, health concern, or condition that you choose to provide;

• referral information; and

• other information submitted in your message.

Health-Related Information

You may voluntarily provide information concerning:

• symptoms;

• diagnoses;

• injuries;

• treatment history;

• medications;

• medical conditions;

• physical performance;

• rehabilitation;

• recovery;

• medical or wellness goals; or

• other health-related matters.

If this information constitutes Protected Health Information under HIPAA, its use and disclosure will also be governed by applicable HIPAA requirements and Fuel Medical’s Notice of Privacy Practices.

Communications

We may maintain information contained in communications between you and Fuel Medical, including:

• emails;

• Website form submissions;

• telephone-related records;

• appointment communications;

• customer-service communications; and

• other correspondence.

Newsletter and Marketing Information

If you subscribe to news, educational content, events, promotions, or other updates, we may collect:

• your email address;

• subscription preferences;

• information regarding whether communications were delivered, opened, or interacted with; and

• unsubscribe preferences.

Device and Website Information

When you use the Website, certain information may be collected automatically, such as:

• Internet Protocol (“IP”) address;

• browser type;

• device type;

• operating system;

• approximate geographic location derived from an IP address;

• pages visited;

• referring pages;

• dates and times of Website visits;

• links or Website elements selected;

• session information;

• cookie identifiers; and

• Website performance and diagnostic information.

2. How We Collect Information

We may collect information:

Directly From You

For example, when you:

• submit a contact form;

• request a consultation;

• schedule or request an appointment;

• call or email us;

• subscribe to updates;

• communicate with a Fuel Medical representative; or

• voluntarily provide information through the Website.

Automatically

We may collect certain technical and usage information automatically through:

• cookies;

• pixels;

• tags;

• server logs;

• analytics technologies; and

• similar technologies.

From Service Providers

We may receive information from companies that provide services to us, such as:

• website hosting;

• scheduling;

• patient-portal services;

• communications;

• email distribution;

• analytics;

• security;

• payment processing; and

• information-technology services.

From Other Sources

Where permitted by law, we may receive information from referral sources, healthcare providers, business partners, publicly available sources, or other persons acting at your direction.

3. How We Use Personal Information

We may use personal information to:

• respond to your questions;

• process appointment or consultation requests;

• contact you regarding an inquiry;

• provide healthcare or related services;

• determine which Fuel Medical location or service may be appropriate;

• manage patient and prospective-patient relationships;

• provide requested information;

• operate and maintain the Website;

• improve Website functionality;

• protect Website and information security;

• detect fraudulent or unauthorized activity;

• understand Website usage;

• perform analytics;

• maintain business records;

• comply with legal and regulatory requirements;

• establish, exercise, or defend legal rights;

• send administrative or service-related communications;

• send marketing or educational communications when permitted; and

• accomplish other purposes disclosed to you when information is collected.

4. Health Information and HIPAA

Fuel Medical is a healthcare provider, and certain information that Fuel Medical receives, creates, or maintains in connection with healthcare services may constitute Protected Health Information (“PHI”) under HIPAA.

Where HIPAA applies, PHI will be handled in accordance with applicable HIPAA requirements and Fuel Medical’s Notice of Privacy Practices.

However, not all information collected through a healthcare provider’s public Website necessarily constitutes PHI under HIPAA.

For example, depending on the circumstances, information relating to general Website browsing, newsletter subscriptions, marketing interactions, or prospective inquiries may be governed by other federal or state privacy laws rather than HIPAA.

If there is a conflict between this Privacy Policy and our Notice of Privacy Practices with respect to PHI, the Notice of Privacy Practices will control to the extent required by applicable law.

5. General Contact Forms and Sensitive Medical Information

General Website forms and ordinary email should not be used to transmit highly sensitive medical information unless we specifically instruct you to do so.

Please do not submit through a general contact form:

• Social Security numbers;

• complete medical records;

• detailed diagnostic reports;

• medical images;

• financial account information;

• government identification numbers; or

• other information that is not necessary for us to respond to your inquiry.

If you are an established patient and Fuel Medical provides a secure patient portal, you should use that portal or another method authorized by Fuel Medical for detailed clinical communications.

6. How We May Disclose Information

We may disclose personal information in the following circumstances.

Healthcare Operations and Healthcare Services

Where permitted by applicable law, information may be shared with healthcare professionals and personnel involved in providing or coordinating services.

PHI subject to HIPAA will be used and disclosed as described in Fuel Medical’s Notice of Privacy Practices.

Service Providers

We may provide information to vendors that perform services on our behalf, such as providers of:

• website hosting;

• information technology;

• cloud storage;

• scheduling;

• patient portals;

• practice-management systems;

• electronic health records;

• email delivery;

• communications;

• analytics;

• security;

• payment processing; and

• professional services.

We expect service providers to use information for authorized purposes and in accordance with applicable contractual and legal requirements.

Where required by HIPAA, Fuel Medical enters into appropriate Business Associate Agreements with service providers that create, receive, maintain, or transmit PHI on Fuel Medical’s behalf.

Legal and Regulatory Purposes

We may disclose information when reasonably necessary to:

• comply with applicable law;

• comply with a court order, subpoena, or lawful governmental request;

• respond to regulatory authorities;

• investigate fraud or security incidents;

• protect Fuel Medical, its patients, employees, or others;

• establish or defend legal claims; or

• enforce agreements.

Business Transactions

Information may be disclosed as part of a merger, acquisition, financing, restructuring, sale of assets, change of control, or similar business transaction, subject to applicable legal requirements concerning health and personal information.

With Your Direction or Consent

We may disclose information when you direct us to do so or provide appropriate authorization or consent.

7. Sale of Personal Information

Fuel Medical does not sell personal information for money.

Certain state privacy laws may define “sale,” “sharing,” or “targeted advertising” more broadly than an exchange of information for money. Depending on the technologies used on the Website, certain disclosures through analytics, advertising, or similar technologies could potentially fall within those definitions.

Where required by applicable law, Fuel Medical will provide appropriate notices and mechanisms to exercise applicable opt-out rights.

Fuel Medical does not sell PHI in violation of HIPAA.

8. Cookies and Similar Technologies

The Website may use cookies and similar technologies.

Cookies are small files stored on or associated with your browser or device.

We may use these technologies for purposes such as:

Essential Website Functions

To enable basic Website functionality, navigation, security, and Website operation.

Preferences

To remember certain choices or preferences.

Analytics

To understand how visitors interact with the Website, identify technical issues, and improve Website design and performance.

Communications and Marketing

Where permitted by law and configured on the Website, certain technologies may help measure the effectiveness of communications or marketing activities.

Because Fuel Medical is a healthcare provider, we take particular care with technologies that could receive health-related or patient-related information.

Fuel Medical does not intend to disclose PHI to advertising or analytics companies in a manner prohibited by HIPAA.

9. Your Cookie Choices

Depending on the Website configuration and your location, you may be able to manage non-essential cookies through a Website cookie-preference tool.

You may also adjust browser settings to block or delete cookies. Blocking certain cookies may affect Website functionality.

Where applicable law requires consent or an opt-out mechanism for particular technologies, Fuel Medical will endeavor to provide the legally required choice.

10. Analytics and Tracking Technologies

Fuel Medical may use third-party technologies to understand Website performance and usage.

Any analytics or similar technology implemented on pages that may involve patient or health information should be configured in accordance with applicable healthcare privacy requirements.

Fuel Medical will periodically evaluate its Website technologies and vendors to determine whether they receive information that requires additional privacy or security safeguards.

11. Email Marketing

If you request Fuel Medical updates, educational materials, announcements, events, or other marketing communications, we may use your contact information for those purposes.

You may unsubscribe from marketing emails using the unsubscribe option contained in the communication.

Even if you opt out of marketing messages, we may continue sending non-marketing communications concerning:

• appointments;

• requested services;

• administrative matters;

• transactions;

• security;

• legal notices; or

• your healthcare relationship with Fuel Medical.

12. Text Messaging

Where Fuel Medical provides text-message communications, we will use telephone numbers for the purposes disclosed at enrollment and as permitted by law.

Marketing text messages will be sent only where the required consent has been obtained.

We do not sell telephone numbers collected for SMS communications for unrelated third-party marketing.

13. Data Retention

Fuel Medical retains personal information for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable:

• healthcare record-retention requirements;

• legal obligations;

• regulatory requirements;

• contractual obligations;

• accounting requirements;

• security requirements; and

• litigation or dispute-resolution needs.

Different categories of information may therefore be retained for different periods.

Medical-record retention is governed by applicable healthcare laws and Fuel Medical’s records-management policies and may differ from the retention period for ordinary Website information.

14. Information Security

Fuel Medical uses administrative, physical, and technical safeguards designed to protect personal information from unauthorized access, use, alteration, loss, or disclosure.

Where Fuel Medical maintains electronic PHI subject to HIPAA, applicable HIPAA Security Rule requirements also apply.

Nevertheless, no Internet transmission, email system, information system, or data-storage method can be guaranteed to be completely secure.

For that reason, we encourage you not to send unnecessary sensitive information using ordinary email or general Website forms.

15. Data Breaches and Security Incidents

Fuel Medical maintains procedures intended to identify and respond to potential privacy and security incidents.

If a breach or security incident triggers notification obligations under HIPAA, state breach-notification laws, or other applicable laws, Fuel Medical will provide legally required notifications.

16. Children’s Privacy

The Website is not designed to collect personal information directly from children under 13 without involvement of a parent or legal guardian.

Fuel Medical may provide healthcare services to minors as permitted by law, but information collected as part of medical treatment is handled in accordance with applicable healthcare and privacy requirements.

If you believe a child has submitted information through the Website inappropriately, please contact us.

17. Your Privacy Rights

Depending on where you reside and which privacy laws apply, you may have certain rights concerning your personal information.

These may include the right to:

• confirm whether we process your personal information;

• access personal information;

• obtain a copy of certain personal information;

• correct inaccuracies;

• request deletion;

• withdraw certain consent;

• opt out of certain sales of personal information;

• opt out of certain targeted advertising;

• opt out of certain profiling activities;

• appeal a denial of a privacy request; and

• not be discriminated against for exercising applicable privacy rights.

These rights are subject to exceptions and limitations under applicable law.

Different rights may apply to medical information subject to HIPAA. Those rights are described in Fuel Medical’s Notice of Privacy Practices.

17. Your Privacy Rights

Depending on where you reside and which privacy laws apply, you may have certain rights concerning your personal information.

These may include the right to:

• confirm whether we process your personal information;

• access personal information;

• obtain a copy of certain personal information;

• correct inaccuracies;

• request deletion;

• withdraw certain consent;

• opt out of certain sales of personal information;

• opt out of certain targeted advertising;

• opt out of certain profiling activities;

• appeal a denial of a privacy request; and

• not be discriminated against for exercising applicable privacy rights.

These rights are subject to exceptions and limitations under applicable law.

Different rights may apply to medical information subject to HIPAA. Those rights are described in Fuel Medical’s Notice of Privacy Practices.

18. New Jersey Residents

Where the New Jersey Data Privacy Act applies to Fuel Medical’s processing of your information, New Jersey residents may have rights including the right to:

• confirm whether personal data is being processed;

• access personal data;

• correct inaccuracies;

• delete certain personal data;

• obtain certain personal data in a portable format;

• opt out of processing for targeted advertising;

• opt out of the sale of personal data; and

• opt out of certain profiling.

The law contains exemptions and limitations, including provisions relating to information governed by other privacy laws.

Fuel Medical will honor applicable New Jersey privacy rights where legally required.

20. Exercising Your Privacy Rights

To submit a privacy request, contact:

Email: info@fuelmed.com

Please include “Privacy Request” in the subject line and provide sufficient information for us to understand your request.

For security purposes, we may need to verify your identity before fulfilling certain requests.

We will use information submitted for verification only as reasonably necessary to evaluate and respond to the request.

Where permitted by law, an authorized agent may submit certain requests on your behalf. We may require evidence of the agent’s authority and/or verification directly from you.

21. Appeals

If applicable state law provides a right to appeal our decision regarding a privacy request, you may submit an appeal by emailing:

info@fuelmed.com

Please use the subject line: Privacy Request Appeal

and explain the basis for your appeal.

22. Do Not Track and Universal Opt-Out Signals

Some browsers and privacy tools provide “Do Not Track” or universal opt-out signals.

Where applicable law requires Fuel Medical to recognize a qualifying universal opt-out mechanism, Fuel Medical will endeavor to honor that signal as required by law.

Traditional “Do Not Track” browser signals are not governed by a single uniform federal standard and may not always result in a change to Website behavior.

23. Third-Party Websites

Our Website may provide links to:

• social-media platforms;

• maps;

• scheduling systems;

• payment services;

• patient portals;

• educational resources; or

• other third-party websites.

This Privacy Policy does not govern independent third-party websites or services.

You should review the privacy policies of those providers before submitting personal information to them.

24. Social Media

If you interact with Fuel Medical through a social-media platform, that platform may collect and process information independently under its own privacy terms.

Information you post publicly on social media should not be considered confidential.

Do not use public social-media comments or direct messages to communicate emergencies or highly sensitive medical information.

25. International Visitors

Fuel Medical is based in the United States and primarily provides services in the United States.

If you access the Website from another country, information you provide may be processed and stored in the United States, where privacy laws may differ from those in your country.

26. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• our practices;

• our services;

• Website technologies;

• legal requirements; or

• regulatory guidance.

When we make changes, we will update the “Last Updated” date at the top of the policy.

Material changes may be communicated through additional means when legally required.

27. Contact Fuel Medical

If you have questions about this Privacy Policy or our handling of personal information, please contact:

Fuel Medical LLC
210 Meadowlands Parkway Building A
Secaucus, New Jersey 07094

Email:info@fuelmed.com

Phone: 201-834-3835

Tampa Location:
2835 West De Leon Street
Suite 203
Tampa, Florida 33609

Phone: 813-572-3835